Pipeline Branch Manager - Springfield MA
Core
Manages all activities of a branch, responsible for overall profitability, customer/employee experience, and sales growth.
Role type
Branch Manager
Builds
Retail and Business Banking products and services
Domain
Banking / Financial Services
Required skills
Branch management, business development, sales growth, relationship management, team coaching, performance management, compliance, risk management, customer service, loan processing, partnership building
Preferred skills
Business banking product knowledge, insurance licensing, bilingual (Spanish), Microsoft Office proficiency
Technologies
Microsoft Office, Internet, email
Responsibilities
Direct sales and business development to meet operational objectives and annual goals; Lead team through coaching and performance management; Identify customer needs and provide short/long term solutions; Prospect and grow Business Banking relationships; Conduct interviews and select employees; Model and coach customer service behaviors; Ensure compliance with operational, security, and control policies; Process Business Banking loan requests up to $250,000; Maintain internal control standards and audit points; Build partnerships with internal areas to resolve customer and employee issues; Establish and maintain federal registration requirements (SAFE Act).