ATM/TCR Operations & Quality Analyst
Core
Provides Tier 1 helpdesk support for ATM and Teller Cash Recycler (TCR) operations, managing incidents, queues, and quality assurance to ensure service excellence.
Role type
Operations & Quality Analyst (Tier 1 Support)
Builds
Operational stability for ATM/TCR networks and service quality metrics
Domain
Banking operations / Hardware & Software Support
Deliverable
client delivery
Required skills
SQL, incident management, queue monitoring, root cause analysis, process improvement, vendor collaboration, SLA adherence
Preferred skills
Power BI, dashboarding, ticketing systems, banking operations environment experience
Technologies
Power BI, SQL, ticketing systems, monitoring tools
Responsibilities
Provide Tier 1 support for ATM and TCR incidents, monitor alerts and system queues in real time, troubleshoot hardware and software issues remotely, perform quality reviews of work queues and tickets, track and report on operational metrics, identify opportunities to reduce repeat incidents
Seniority
Mid-level, hands-on IC
