Senior User Experience Researcher (Hybrid)
Core
Conducts primary and mixed-methods research to understand user needs for digital banking products, translating insights into actionable recommendations for product strategy and design.
Role type
Senior User Experience Researcher (Financial Services)
Builds
Customer- and employee-facing digital banking experiences
Domain
Financial Services / Digital Banking
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Primary research execution (surveys, ethnography, in-depth interviews, usability testing), mixed-methods research design, data analysis and pattern recognition, stakeholder management, accessibility standards knowledge, prototyping tools (Figma, Miro, Jira), risk and regulatory compliance understanding
Preferred skills
Master's degree in a related field, survey design and statistics, experimental design, use case and flow diagram creation, financial industry experience
Technologies
Figma, UserTesting, Miro, Jira
Responsibilities
Establish and evolve a consistent research discipline, drive definition of user problem statements, engage cross-functional teams to implement findings, apply best practices in generative and evaluative research, provide mentorship to other researchers, guide design leads on prioritization, perform rigorous analysis of research data, build partnerships with market research and analytics teams, communicate results through storytelling, adhere to risk and regulatory standards
Seniority
Senior, hands-on IC with mentorship responsibilities