Information Communication & Technology Officer (Re-advertised)
Core
Provide Level 1 and 2 technical support, manage IT infrastructure, and ensure operational communication systems for a global humanitarian organization.
Role type
Senior IT Support & Infrastructure Engineer
Builds
IT infrastructures, applications, and communication systems for field offices and headquarters
Domain
Humanitarian aid / Information Technology
Required skills
networking, telecommunications, hardware repair, software installation, network monitoring, data backup, user account management, SLA management
Preferred skills
ITIL, CCNA, MCP, wireless networks, TCP/IP, Microsoft Windows administration
Technologies
Cisco routers, Cisco Meraki, Microsoft Office, Lotus Notes, ServiceNow, Webex, Skype
Responsibilities
Provide first point of contact and day-to-day technical support to end users; Install and perform minor repairs to hardware, software, and peripheral equipment; Monitor network to ensure functionality and availability; Manage inventory of computer asset equipment; Track performance metrics and develop documentation for issue resolutions
Seniority
Mid-Senior, hands-on IC