Operations Shift Team Leader
Core
Lead teams to process high-volume, time-critical examination scripts (GCSEs, A-levels, etc.) ensuring accuracy, security, and on-time delivery.
Role type
Senior IC operations shift team leader
Builds
Examination processing operations for millions of learners
Domain
Education / High-volume document processing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational performance management, data interpretation, workforce planning, process improvement, stakeholder communication
Preferred skills
Experience in fast-paced operational environments, mentoring, inclusive team environment creation
Technologies
None stated
Responsibilities
Lead and develop a team of Operations Coordinators and seasonal workforce; manage operational performance and productivity targets; use data to identify trends and solve problems; support workforce planning and resource management; drive continuous improvement initiatives; produce management reports and monitor budget control.
Seniority
Senior, hands-on IC
