Direct Ship Coordinator
Core
Manage the end-to-end flow of Customer Orders to Purchase Orders, ensuring fulfillment, timely communication of disruptions, and accurate invoicing upon delivery.
Role type
Direct Ship Coordinator
Builds
Order fulfillment and invoicing processes for direct shipments
Domain
Supply chain / Order management / ERP systems
Deliverable
product features
Required skills
Order processing, Purchase order management, ERP system navigation (D365), Invoice coding, Data accuracy verification, Cross-functional communication, Problem resolution, Process improvement
Preferred skills
None stated
Technologies
D365, ERP systems
Responsibilities
Receive and review Direct Ship orders in D365, manage purchase orders for correct data and placement, communicate confirmed delivery dates to customer service teams, expedite receiving of urgent goods, manage order acknowledgements and follow-ups, request invoices and tracking information, create batches and upload Certificates of Analysis (COA), update orders to initiate billing, code invoices for accounting, troubleshoot customer issues, submit customer complaints, communicate pricing discrepancies, and improve Direct Ship processes.
Seniority
Individual Contributor
