Principal Customer Engagement Specialist - Midwest Region (Touch Surgery Ecosystem / Digital Technologies)
Core
Field-based partner supporting hospitals and health systems in the Midwest to drive adoption of Digital Technologies solutions (video management, AI, surgical education) within operating room workflows.
Role type
Senior IC customer engagement specialist (healthcare technology)
Builds
Adoption and utilization of Touch Surgery Ecosystem (video management, data analytics, surgical training platforms) for perioperative teams
Domain
Healthcare technology / Medical devices / Perioperative services
Deliverable
product features (via careerplan.io/jobs/R78626-1-principal-customer-engagement-specialist-midwest-region-touch-surgery-ecosystem-digital-te)
Required skills
Operating room environment expertise, multi-stakeholder engagement (clinical, admin, IT), data analysis and storytelling, workflow optimization, change management, product training delivery
Preferred skills
Large health system experience, complex decision-making navigation, digital health platform proficiency, business/clinical insight presentation
Technologies
Touch Surgery Ecosystem, DS1 computer, video management platforms, AI algorithms
Responsibilities
Lead customer engagement activities with surgeons, nurses, OR leaders, and administrators; Drive solution adoption aligned with clinical workflows; Analyze usage data to create action plans for growth; Facilitate business reviews and present performance metrics; Partner with Sales to identify expansion opportunities; Collaborate with Product/Engineering on feedback and requirements; Deliver product training and support implementation activities
Seniority
Principal, hands-on IC with strategic account leadership