Customer Care Representative – Service & Repair
Core
Customer Care Representative managing service requests, repairs, and maintenance for medical devices to support healthcare providers.
Role type
Customer Care Representative (Service & Repair)
Builds
Service repair workflows and customer resolution processes for medical devices
Domain
Healthcare Technology / Medical Devices
Deliverable
client delivery
Required skills
Customer service, multi-priority management, process adherence, Microsoft Office, escalation handling
Preferred skills
Healthcare/medical tech industry experience, ERP/CRM systems (SAP/Salesforce), process improvement, UAT participation
Responsibilities
Act as primary point of contact for service journey, manage service requests and quotations, collaborate with engineers and logistics, handle escalations, support quality/compliance, contribute to process improvements
Seniority
Entry to Mid-level, 2+ years experience