Strategic Customer Operations Specialist
Core
Own operational Order to Cash (OTC) performance and act as the single point of contact for enterprise accounts to resolve queries and drive service improvements.
Role type
Associate-level strategic customer operations specialist
Builds
Operational efficiency and customer experience within the Order to Cash process
Domain
Healthcare technology / Supply chain operations
Deliverable
dashboards & analysis
Required skills
OTC process management, stakeholder coordination, performance metrics monitoring, root cause analysis, continuous improvement, issue escalation
Preferred skills
Process improvement mindset, experience with enterprise account management
Responsibilities
Monitor and report on operational performance metrics (orders, backorders, deliveries, returns, disputes), identify improvement areas and drive solutions, prepare regular customer updates and operational reports, coordinate with internal teams to resolve OTC-related queries, escalate emerging risks and service concerns
Seniority
Associate, individual contributor