Component Manufacturing Implementation & Support Specialist - Truss Design
Core
Oversee consultation, implementation, training, and support of Simpson Strong-Tie's component solutions software for the building industry, acting as a bridge between customers and software development teams.
Role type
Implementation & Support Specialist for component manufacturing software
Builds
Component manufacturing software solutions for the building industry
Domain
Construction technology / Building industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Software implementation and configuration, End-user training facilitation, Project coordination, Liaison between customers and development teams, Post-implementation support, Client needs assessment
Preferred skills
Design and engineering of prefabricated metal plate connected wood trusses, Understanding of wood framed construction practices and building codes, SQL databases, Computer networking and hardware troubleshooting
Responsibilities
Manage customer software implementation schedules and success measures, Coordinate projects with Design Services and Component Review Services teams, Translate end-user requirements into technical requirements for development, Provide ongoing post-implementation support and training, Collaborate with sales teams on client needs assessment and software demonstrations
Seniority
Mid-level, hands-on IC