Technical Support Engineer
Core
Provide technical support and training for CAD and PDF-based earthwork software used by construction contractors.
Role type
Technical Support Engineer
Builds
Trusted customer relationships and successful product adoption for construction estimators
Domain
Construction / CAD Software
Deliverable
client delivery
Required skills
CAD proficiency, blueprint reading, mechanical or civil engineering background, problem-solving, organizational abilities
Preferred skills
GPS machine control experience, construction industry background, Salesforce CRM experience
Technologies
MS Teams, Salesforce
Responsibilities
Serve as problem-solving expert for CAD/PDF software via phone and email, train users on application usage, assist in launching new product features, contribute to developing training materials
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