Associate Technical Service Specialist (Cranial and Spinal Technologies)
Core
Provides in-house technical support for Medtronic's Cranial and Spinal Technologies portfolio, serving as a key resource for customers and field staff on products such as Stealth AXiS™ and O-arm™ Surgical Imaging System.
Role type
Associate Technical Service Specialist (Medical Devices)
Builds
Surgical imaging systems and related hardware/software for clinical settings
Domain
Healthcare / Medical Technology
Required skills
hardware troubleshooting, software troubleshooting, call center support, technical documentation, customer interaction, system status monitoring, service support planning
Preferred skills
BS/BA in technical/scientific/medical field, clinical/technical setting experience, medical device experience, networked computer environments, PC/Desktop support, conflict management
Technologies
Stealth AXiS™, O-arm™, PC, server, mainframe, DOS, UNIX
Responsibilities
Resolves technical problems via telephone in a call center environment, troubleshoots hardware and software issues during live procedures, documents customer interactions, collaborates with sales/marketing/technical teams, assists with Service Support Plans for new product development
Seniority
Associate, entry-level IC