Sales Assistant Manager
Core
Lead the execution and strategic evolution of Fifth Third's Sales Assistant Program to support mortgage sales leaders and Loan Originators.
Role type
Senior operational manager (mortgage sales support)
Builds
Scalable sales support models and workforce planning for mortgage lending
Domain
Financial services / Residential mortgage lending
Required skills
Strategic planning, workforce planning, performance management, change management, data analysis, program design, stakeholder collaboration, regulatory compliance knowledge
Preferred skills
Mortgage lending product knowledge, process improvement, automation enablement, cross-functional partnership
Technologies
Microsoft Office, Encompass
Responsibilities
Lead and oversee Sales Assistant resources and direct reports; Direct the design and evolution of Sales Assistant support models; Assess capacity, demand, coverage, and workforce requirements; Recruit, onboard, train, and develop Virtual Sales Assistant team members and contractors; Establish performance measures and use KPIs to evaluate program results; Serve as primary liaison between Sales Assistant resources and mortgage sales leadership; Partner with Sales, Operations, Training, Technology, HR, and project teams to implement program enhancements; Identify and advance opportunities for automation and process improvement; Present data-driven recommendations to senior leadership
Seniority
Senior, hands-on IC with leadership responsibilities