Payment Ops SME
Core
Subject Matter Expert handling complex customer interactions, research, and escalated issues for Commercial Banking products.
Role type
Senior IC Payment Operations Specialist
Builds
Supports Commercial Banking product implementations and client servicing
Domain
Banking / Financial Services / Payments
Deliverable
client delivery
Required skills
Commercial product expertise, complex issue resolution, risk management, workflow analysis, training delivery, offshore partner coordination
Preferred skills
Product Lead skills, advanced PC skills
Technologies
Fifth Third Direct, Multi-card, Healthcare Suite, Remote Currency Manager, Lockbox
Responsibilities
Handle escalated requests and complex setups for Premier Plus/Core clients; Conduct workflow analysis to identify process improvements; Partner with IT and Product Management on servicing changes; Provide coaching and training documentation for team members; Act as point of contact for offshore partners on large corporate issues.
Seniority
Senior, hands-on IC