Bancorp Security Operations Center Agent I 3pm-11:30pm
Core
Respond to alarm signals, life safety devices, and emergency/non-emergency inbound calls (e.g., workplace violence, bank robbery, medical emergencies) while dispatching authorities and operating BSOC equipment.
Role type
Security Operations Center Agent (Central Station)
Builds
Security monitoring and emergency response protocols for a bank
Domain
Banking / Physical Security
Deliverable
physical/clinical work
Required skills
Alarm signal response, emergency call handling, authority dispatch, BSOC equipment operation, disaster recovery tasks, verbal communication (30 wpm), Microsoft Office Suite
Preferred skills
911 Dispatching experience, Emergency Communications experience, college degree
Technologies
BSOC equipment, Microsoft Office Suite
Responsibilities
Respond to alarm signals and life safety devices; Respond to emergency and non-emergency inbound phone calls; Make outgoing phone calls and dispatch proper authorities; Operate all BSOC equipment and peripheral equipment; Interact with external and internal customers via telephone, email and in person
Seniority
Entry-level, supervised IC