Financial Guidance Counselor - Grand Rapids, MI
Core
Counsel customers on work-out alternatives and loss mitigation options to resolve delinquency and maximize investor return.
Role type
Financial Guidance Counselor (Collections/Loss Mitigation)
Builds
Payment commitments and mutually beneficial resolutions for defaulted or non-delinquent customers
Domain
Banking / Consumer Lending / Collections
Deliverable
client delivery
Required skills
negotiation, conflict management, financial counseling, analytical skills, problem solving, mathematical skills, compliance adherence
Preferred skills
knowledge of default timelines and procedures
Technologies
internal system of record, automated dialing
Responsibilities
Pursue communication with defaulted customers to obtain payment commitments; Assist in identifying and negotiating loss mitigation options; Provide timely responses to customer correspondence; Record all customer communication efforts; Overcome objections and handle escalated situations; Multi-task and evaluate performance metrics