Bilingual Dispute Intake Analyst
Core
Handle inbound phone calls to assist customers in filing and tracking credit card disputes, performing risk analysis and ensuring regulatory compliance.
Role type
Bilingual dispute intake analyst (call center)
Builds
Accurate dispute case files and customer service interactions
Domain
Banking / Credit Card Disputes / Regulatory Compliance
Deliverable
client delivery
Required skills
English and Spanish fluency, conflict de-escalation, risk assessment, regulatory compliance knowledge (UCC, Reg E/Z), data entry accuracy, multi-tasking
Preferred skills
1-3 years experience in disputes, fraud, or banking
Technologies
Bank and vendor systems for dispute tracking and research
Responsibilities
Answer inbound calls regarding dispute filings and status checks, accurately capture account and transaction details, conduct initial risk assessments on disputed transactions, escalate complex cases to leadership, maintain detailed documentation of all interactions
Seniority
Entry to Mid-level, individual contributor
