Fraud Analyst I - Communications Mon-Fri 11:00 am to 8:00 pm Sat 9:00am- 3:00 pm
Core
Analyze fraud detection alerts, communicate directly with customers and partners to resolve fraud risks, and process dispute claims to protect bank assets.
Role type
Entry-level fraud analyst (communications & operations)
Builds
Fraud prevention outcomes for retail banking customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
fraud detection analysis, customer communication, dispute claim processing, regulatory compliance, risk assessment, case management, conflict resolution, data analysis, policy adherence, Microsoft Office proficiency
Preferred skills
1-3 years experience in fraud, banking, or investigative work, functional understanding of federal/state fraud laws, proactive issue identification
Technologies
Microsoft Office Suite
Responsibilities
Review and decision on fraud detection system alerts; Communicate with customers and bank personnel to address fraud concerns; Open and prepare fraud cases; Escalate high-risk matters to supervisory staff; Process fraud check dispute claims; Collaborate with business units to ensure regulatory compliance
Seniority
Entry-level, individual contributor