NOC Dispatch Agent (Night Shift)
Core
Frontline technical support agent analyzing customer needs, facilitating issue resolution, and coordinating incident escalation for mission-critical communication systems.
Role type
Night shift NOC Dispatch Agent
Builds
Operational continuity for safety and security ecosystem customers
Domain
Public safety / Defense technology support
Deliverable
client delivery
Required skills
Customer interaction, Cross-functional collaboration, Ticketing systems, Windows environments, Google Workspace
Preferred skills
Bachelor's degree in technical/business, Active Navy CAC clearance, Prior defense environment experience
Responsibilities
Interface with customers to analyze technical inquiries, Drive end-to-end resolution of support requests, Coordinate cross-functional incident escalation, Utilize ticketing platforms to document workflows
Seniority
Entry-level (New Grad or 1+ years experience)