Field Service Engineer, Surgical Robotics
Core
Install, maintain, and repair surgical robotic systems and digital surgery technologies for healthcare providers.
Role type
Field Service Engineer (Surgical Robotics)
Builds
Hugo Robotic System and advanced Digital Surgery technologies
Domain
Medical Technology / Surgical Robotics
Deliverable
physical/clinical work
Required skills
Medical device repair, electrical appliance servicing, root cause analysis, CRM database management, testing against manufacturer specifications, revenue opportunity closure
Preferred skills
Adaptability, resilience, team collaboration, customer focus
Technologies
Hugo Robotic System, Digital Surgery technologies
Responsibilities
Perform on-site installation, planned maintenance, diagnosis, and repairs; conduct root cause analysis and document complaints in tracking systems; provide follow-up communications to ensure resolution; update CRM databases with site visit outcomes; report customer concerns and market opportunities to leadership; perform product testing; assist in closing service revenue opportunities.
Seniority
Entry-level to Mid-level, hands-on IC