Manager, Technical Services & Customer Support
Core
Lead post-sales technical services teams for mission-critical public safety recording solutions, ensuring reliable on-site installations and maintenance for agencies like police and 911 dispatch.
Role type
Senior Technical Field Services Manager
Builds
Exacom Hindsight 4 recording and data capture systems for public safety agencies
Domain
Public Safety / Mission-Critical Communications / Telecommunications
Required skills
Team leadership, VoIP/SIP/RoIP, Windows Server, networking protocols, SQL databases, project management, SLA management
Preferred skills
Public safety/NG911 experience, Exacom Hindsight 4, NICE/Verint experience, ITIL, PMP, Network+, Security+, ENP
Technologies
Exacom Hindsight 4, NICE, Verint, Eventide, Windows Server, VoIP, SIP, RoIP, SQL
Responsibilities
Direct and mentor Field Engineers, oversee on-site hardware/software installations and upgrades, manage project backlogs, refine support workflows, handle customer escalations
Seniority
Senior, hands-on IC with management responsibilities