Customer Support Engineer (Fresh Graduates are welcome!)
Core
Provide technical and operational support for mission-critical IT and Radio systems, including network devices, servers, and software installations.
Role type
Customer Support Engineer (New Grad)
Builds
Maintains procedures to measure and track service performance and quality for mission-critical operations systems.
Domain
Telecommunications / Cybersecurity / Video Security
Required skills
Network background, IT background, Virtual Machine background, Problem-solving, Adaptability
Preferred skills
Japanese language proficiency, Legacy system management
Technologies
Servers, Firewalls, Routers, Switches, Base stations, Radios
Responsibilities
Follow work instructions and procedures to implement and maintain service quality metrics, Act as an escalation point for Helpdesk staff or Service Engineers, Support existing systems and networks, Perform software installations on various devices, Work on network devices remotely or onsite, Assist with network designs
Seniority
Junior, New Graduate