Field Engineer (Customer Service)
Core
Provide remote and on-site support for deployed public safety systems, perform incident response and root cause analysis, and optimize processes using automation and data analytics.
Role type
Field Engineer (Customer Service)
Builds
Management, service, and maintenance solutions for customer networks
Domain
Public Safety / Mission Critical Operations / Cloud Computing / AI & ML
Deliverable
production ML models
Required skills
Network troubleshooting, Incident response, Root cause analysis, Automation, Data analytics, ITIL awareness, Cybersecurity knowledge, System integration
Preferred skills
Public Safety operations, NOC & SOC, Life Cycle Management, AI integration
Technologies
Cloud Computing, AI, Machine Learning (ML), Automation tools
Responsibilities
Support deployed systems remotely and on-site, Resolve customer issues and act as customer advocate, Perform advanced troubleshooting and root cause analysis, Create value-added services through process optimization
Seniority
Entry-level / Graduate
