Sr. CX Strategist
Core
Senior CX Strategist bridging business strategy, user experience, and technology to define, map, and optimize end-to-end global post-sales processes.
Role type
Senior IC CX Strategist (Process Architecture & Experience Design)
Builds
Modernized, friction-free post-sales experiences and global process flows
Domain
Enterprise B2B SaaS / Post-Sales Operations
Required skills
Service Blueprinting, User Journey Mapping, Design Thinking, Process Design & Mapping, Requirements Gathering, Data-Driven Insights, Visual Storytelling, Executive Communication, Change Management Support, Stakeholder Discovery
Preferred skills
Experience in global or matrixed environments, Portfolio of visual narratives
Technologies
Visio, Lucidchart, SAP, Salesforce, ServiceNow, Planview
Responsibilities
Document As-Is and To-Be global processes; Translate business needs into user stories; Analyze process performance metrics; Create wireframes or low-fidelity prototypes; Conduct interviews and workshops with regional stakeholders; Turn complex findings into visual narratives like journey maps and service blueprints; Lead executive readouts and cross-functional alignment sessions; Create training materials and guides for new processes
Seniority
Senior, hands-on IC