Customer Care Operations Expert with French language
Core
Full-time Customer Care Operations Expert supporting Offer-to-Cash activities for Spinal and Aortic Operating Units in Western Europe.
Role type
Senior IC customer care operations expert
Builds
Stable, high-quality order fulfillment processes and customer experiences
Domain
Healthcare technology / Medical devices
Required skills
Order cycle management, process improvement (Lean Sigma), stakeholder collaboration, root cause analysis, SOP documentation, Microsoft Office/ERP/SAP proficiency, multilingual communication (French/English)
Preferred skills
Project management methodologies (Agile, Lean, Scrum)
Responsibilities
Serve as single point of contact for OTC process execution; Own the complete order cycle from request to delivery; Manage inquiries with a first-time-right mindset; Resolve issues proactively and coordinate across functions; Build partnerships with customers and internal stakeholders; Ensure structured and compliant documentation in instructional guides and SOPs; Contribute to continuous improvement roadmap using Lean Sigma principles.
Seniority
Mid-level, hands-on IC