Field Engineering ECH- Fed
Core
Deploy, configure, and support Motorola's on-premise and cloud-hosted Emergency Call Handling (ECH) solutions for public safety customers.
Role type
Senior Field Engineer (Public Safety Telephony & Cloud Integration)
Builds
Emergency Call Handling (ECH) systems, 911 Equipment, and Computer Aided Dispatch solutions
Domain
Public Safety / Emergency Services / Telecommunications
Required skills
IP product deployment, cloud connectivity troubleshooting, server virtualization (VMware/Hyper-V), database administration (SQL Server), Windows/Linux server management, telephony (analog/PRI/SIP), ACD call routing, Active Directory, Cisco switch configuration, firewall/routing basics
Preferred skills
Cloud certifications (AWS/Azure), CompTIA Network+/Security+, public safety application experience, international travel eligibility
Technologies
VMware ESXi, Microsoft Hyper-V, Microsoft SQL Server, Windows Server, Windows 10/11, Linux, Cisco IOS, Fortinet FortiGate, SIP, Active Directory
Responsibilities
Perform system configuration for hybrid cloud and SaaS-based ECH solutions; conduct site verification testing prior to production cut-over; troubleshoot connectivity between local infrastructure and cloud environments; support customer and channel partners during deployment; document changes including cloud tenant configurations and API integrations; resolve installation and quality issues; participate in Methods of Procedure (MOP) development for cloud migrations; assist in pre-contract presentations and negotiations
Seniority
Senior, hands-on IC with significant travel
