Associate Customer Value Manager
Core
Drive adoption and effective utilization of Mimecast security products for SMB customers to achieve measurable security outcomes and protect revenue.
Role type
Associate Customer Value Manager (IC)
Builds
Customer adoption, security outcomes, and revenue protection for SMB accounts
Domain
Cybersecurity / Email Security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, technical aptitude for security/SaaS, data analysis of usage metrics, stakeholder influence, CRM management, cross-functional collaboration
Preferred skills
Email security or cybersecurity knowledge, Salesforce/Gainsight experience, CompTIA Security+ certification
Technologies
Mimecast platform, Salesforce, Gainsight, MS Office, AI-guided insights tools
Responsibilities
Monitor product adoption and usage health to identify gaps and at-risk behavior; lead structured value reviews to assess progress against customer goals; translate platform capabilities into customer-specific use cases; build trusted relationships and act as the voice of the customer; deliver enablement and education programs; protect revenue by spotting churn risk and surface expansion opportunities; leverage data and AI insights to prioritize engagement and scale impact.
Seniority
Associate, hands-on IC
