Senior Field Engineer - ECH SME - US Remote
Core
Senior Field Engineer responsible for on-site configuration, testing, and post-cut support of Motorola's on-premise and cloud-hosted Emergency Call Handling (ECH) solutions for public safety and business clients.
Role type
Senior Field Engineer (Public Safety Communications)
Builds
On-premise and cloud-hosted Emergency Call Handling (ECH) systems
Domain
Public Safety / Telecommunications / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
System configuration, site verification testing, connectivity troubleshooting, cloud tenant configuration, API integration, installation and quality assurance, Methods of Procedure (MOP) development, pre-contract presentations, telephony knowledge (analog/PRI), ACD call routing, SIP interfaces, SBC provisioning, Active Directory management, virtual machine deployment, server virtualization, database administration, network switch configuration, firewall/routing basics, independent operation, time self-management
Preferred skills
Cloud certifications (AWS/Azure), CompTIA Network+ and Security+, experience with RedHat KVM, VMWare ESXi, Microsoft Hyper-V, Microsoft SQL Server, Windows Server, Cisco IOS, Fortinet FortiGate, Public Safety Applications deployment
Technologies
AWS, Azure, RedHat KVM, VMWare ESXi, Microsoft Hyper-V, Microsoft SQL Server, Windows Server, Cisco IOS, Fortinet FortiGate, Active Directory, SIP, SBC
Responsibilities
Perform system configuration for hybrid cloud and SaaS-based ECH solutions; conduct site verification testing prior to production cut; configure and troubleshoot connectivity between local infrastructure and cloud environments; support customer and channel partners during deployment; document changes including cloud tenant configurations and API integrations; resolve installation and quality issues; participate in MOP development for cloud migrations and upgrades; assist in pre-contract presentations and negotiations; maintain subject matter expert skills in emerging cloud-native public safety technologies
Seniority
Senior, hands-on IC with travel