Sr Supervisor I NOC Technical Support (Hybrid)
Core
Provide shift-based operational leadership and direction to a dedicated technical support staff in a 24/7 Network Operations Center to ensure critical infrastructure and public safety networks operate flawlessly.
Role type
Senior IC Technical Support Supervisor
Builds
Operational stability and service availability for public safety and critical infrastructure networks
Domain
Telecommunications / Public Safety / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IP Networking, Network Troubleshooting, Networking Protocols (BGP, MPLS, SIP, VPN), Incident Management, Performance Coaching, Technical Documentation
Preferred skills
Telecommunications NOC environment experience
Technologies
Routers, switches, terminal devices, servers, endpoints, Visio
Responsibilities
Guide daily technical support operations to maintain service level objectives; Monitor team performance against SLAs and OLAs; Oversee incident response workflows for critical infrastructure concerns; Conduct regular team meetings and individual performance reviews; Author and standardize technical instructional documentation including Knowledge Base articles and MOPs
Seniority
Senior, hands-on IC with supervisory responsibilities
