Technical System Manager
Core
Primary onsite point of contact and communications consultant for Enterprise customers, ensuring seamless service delivery, contract compliance, and superior customer satisfaction for mission-critical government and enterprise operations.
Role type
Senior IC Technical System Manager (Public Safety Communications)
Builds
Maintains robust, state-of-the-art communications architecture (Motorola Astro 25 trunking, P25, RF, Broadband) for government and enterprise clients.
Domain
Public Safety / Government / Enterprise Communications
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Astro 25 trunking systems, P25 digital radio, RF systems, LAN/WAN networking, system troubleshooting, contract management, SLA compliance, technical reporting, software configuration
Preferred skills
CompTIA Network+/Security+, background check clearance, 25-50 lbs lifting
Technologies
Motorola Astro 25, MCC console, P25, LAN, WAN, routers, switches, firewalls, bridges, Microsoft Office, Google Suite
Responsibilities
Coordinate maintenance activities with local service providers and 3rd party partners; manage day-to-day activities to meet contractual commitments; troubleshoot and optimize complex communication systems including RF and Broadband architecture; provide technical support for specialized systems and software-driven electronics; diagnose system failures and facilitate call management; manage storm response efforts and escalation procedures; provide weekly reports and monitor system availability metrics; assist in design and configuration of customer radio networks.
Seniority
Senior, hands-on IC