Process Analyst – Business Process Excellence & Technology
Core
Own high-impact mapping and optimization of cross-functional workflows across the ecosystem, aligning stakeholders on operational changes and standardizing procedures prior to technical development.
Role type
Business Process Analyst
Builds
Standardized operating procedures, enterprise process maps, and automated business workflows
Domain
Global Sales Operations / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process mapping, SOP development, process gap analysis, Lean methodology, KPI/SLA definition, root cause analysis, Salesforce administration, enterprise application implementation, Visio/Lucidchart proficiency
Preferred skills
CRM experience, enterprise technology implementation experience
Responsibilities
Lead end-to-end process discovery, mapping, documentation, and optimization; Facilitate process workshops with business stakeholders; Drive Lean and continuous improvement initiatives; Partner with IT to automate business processes using enterprise technologies; Support Salesforce and enterprise application improvements; Evaluate AI, workflow automation, and digital technologies
Seniority
Mid-Senior, hands-on IC