Service Cloud Product Owner (Canada Remote)
Core
Own and define the vision for the Service Cloud ecosystem to deliver seamless digital experiences for customers, partners, and employees.
Role type
Senior Product Owner (Service Cloud)
Builds
Assisted service customer support applications and enterprise-wide support ecosystems
Domain
Enterprise customer support / Salesforce ecosystem
Deliverable
production ML models | product features
Required skills
Product ownership, Salesforce Service Cloud expertise, backlog management, Agile/Scrum mastery, user experience design, data-driven decision-making, cross-functional leadership
Preferred skills
Strategic thinking, transformational change leadership, enterprise alignment
Technologies
Salesforce Service Cloud, Agile/Scrum frameworks
Responsibilities
Define product vision and strategy; manage and prioritize the product backlog; collaborate with global development teams for delivery; partner with UX to design intuitive customer journeys; track product KPIs and usage data; lead cross-functional alignment across business units
Seniority
Senior, hands-on IC