Senior Business System Support Analyst
Core
Provide functional support for Salesforce, NetSuite, and enterprise integrations to ensure business-critical application stability and user productivity.
Role type
Senior Business Systems Support Analyst
Builds
Production support for Salesforce, NetSuite, Boomi integrations, Partner Portal, and CPQ systems
Domain
Enterprise Software Support / CRM / ERP / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce functional expertise, NetSuite functional knowledge, Boomi integration troubleshooting, ticketing tool proficiency, incident management, SLA adherence, root cause analysis, process improvement
Preferred skills
Salesforce Administrator certification, Workday functional support, UAT support, SOP creation, cross-functional collaboration
Technologies
Salesforce, NetSuite, Boomi, Zendesk, ServiceNow, Jira, CPQ, Partner Portal
Responsibilities
Triage and resolve application support tickets within SLA timelines, troubleshoot Salesforce objects, workflows, and data visibility issues, support NetSuite finance workflows and access requests, investigate Boomi integration failures, maintain support documentation and knowledge articles, identify recurring issues and recommend process improvements
Seniority
Senior, hands-on IC