NetSuite Support Manager
Core
Lead a global team to ensure high-availability operation of the NetSuite ERP system, managing incident resolution, system monitoring, and SOX compliance controls.
Role type
Senior NetSuite Support Manager (ERP Operations & Compliance)
Builds
Global NetSuite ERP environment stability, SOX-compliant controls, and integrated data flows
Domain
Enterprise Resource Planning (ERP), Financial Systems, Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
NetSuite administration, SOX compliance, IT General Controls (ITGC), Incident Management, Root Cause Analysis, Release Management, Data Integrity, Workflow customization, Segregation of Duties (SoD) management
Preferred skills
Manufacturing/Supply Chain domain knowledge, Complex multi-team environment experience
Technologies
NetSuite, SuiteFlow, CRM, EDI, Payroll systems
Responsibilities
Lead global support team to triage and resolve critical NetSuite production issues within SLAs; Design, implement, and monitor IT General Controls (ITGCs) and Application Controls (ITACs) for SOX compliance; Oversee system monitoring, maintenance, and deployment activities; Manage user access, role permissions, and customizations across core NetSuite modules; Serve as primary escalation point and audit contact for internal/external auditors.
Seniority
Senior, hands-on IC with team leadership