Senior Manager- Business Systems Support
Core
Lead a high-performing Business Systems Support organization to ensure operational stability and high-quality service for enterprise business systems across Sales, Finance, Customer Experience, and Go-To-Market teams.
Role type
Senior Manager, Business Systems Support
Builds
Operational stability and self-service environments for Salesforce, NetSuite, Boomi integrations, Partner Portal, and CPQ/Quote-to-Cash platforms.
Domain
Cybersecurity / Enterprise Business Systems / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical leadership, team/people management, incident and problem management, process improvement, SLA governance, resource planning, stakeholder partnership, Salesforce ecosystem expertise, ITSM platform familiarity.
Preferred skills
Experience with Salesforce-centric landscapes, NetSuite, Boomi, CPQ, background in Computer Science or Engineering.
Technologies
Salesforce, NetSuite, Boomi, Zendesk, ServiceNow, Jira, CPQ
Responsibilities
Enhance support processes for user experience and effort reduction; develop policies and governance standards for incident/problem management; partner with business unit leaders to optimize adoption and reduce technology debt; create resource planning models for organizational growth; coach and develop team talent; oversee creation of SOPs and knowledge articles for self-service.
Seniority
Senior, hands-on IC
