Business Systems Analyst
Core
Operational anchor for the Business Systems team, managing Jira intake, Salesforce administration, and stakeholder communication to drive system enhancements and support.
Role type
Senior Business Systems Analyst (SaaS)
Builds
Jira workflows, Salesforce configurations, integrations with third-party tools (Five9, Ironclad, DocuSign), and business dashboards.
Domain
Health-Tech / Pharmacy Benefit Management (PBM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Jira administration, Salesforce configuration (Flows, validation rules, security), backlog grooming, stakeholder management, technical documentation, report building, integration troubleshooting
Preferred skills
Experience with Five9, Ironclad, DocuSign, agile sprint planning, translating business requirements into technical solutions
Technologies
Jira, Salesforce, Five9, Ironclad, DocuSign
Responsibilities
Own end-to-end Jira intake process, translate user feedback into technical user stories, execute Salesforce administration, oversee third-party tool integrations, run backlog grooming and sprint planning, build Salesforce reports and dashboards, write SOPs and technical documentation
Seniority
Senior, hands-on IC