Software Service Manager - Arizona
Core
Manage customer service contracts and relationships for Emergency Call Handling, CommandCenter Software, Mobile Video, and Rave products to ensure operational acceptance and satisfaction.
Role type
Senior Customer Service Manager (Public Safety Software)
Builds
Customer service relationships and technical support for public safety agencies
Domain
Public Safety / Emergency Services / Software Services
Deliverable
client delivery
Required skills
Contract management, escalation management, technical solution selection, change management, cloud release coordination, background clearance eligibility
Preferred skills
PMP certification, Public Safety domain experience, Motorola software/video product knowledge, API technologies, Software Architecture, System Integration, Cloud Deployment
Technologies
Cloud platforms, API technologies, LMR systems
Responsibilities
Execute service agreements and manage field resource deployment, reduce time to resolution, manage customer escalations, coordinate technical changes and upgrades, report on technical performance, explain technical solutions to clients
Seniority
Senior, hands-on management