Solution Architect - Emergency Call Handling
Core
Design and implement operational call flow solutions for Emergency Call Handling (ECH) systems, ensuring technical integrity from equipment to network for public safety deployments.
Role type
Senior Solution Architect (Public Safety Communications)
Builds
Mission-critical digital mobile communication systems for Government & Public Safety
Domain
Public Safety / Emergency Communications / Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
VESTA 9-1-1 software suites, complex IP and TDM telephony integration, PBX and telco analog/digital/SIP technologies, TCP/IP networking, IP Subnetting, switching, and routing
Preferred skills
Public Safety Applications deployment, PSAP operations, consultative project leadership
Technologies
VESTA, CallWorks, IP, TDM, SIP, TCP/IP, PBX
Responsibilities
Conduct detailed Call Flow design based on customer requirements, provide expert consultation on solution benefits and risks, create detailed Post Sales Design documents (VESTA) and cabinet layout drawings (CallWorks), lead Operational Call Flow Design meetings, support System Staging and successful cutover of Motorola ECH solutions, manage project-specific documentation, mentor team members
Seniority
Senior, hands-on IC with mentorship