Field Engineer - Emergency Call Handling - Federal Team
Core
Deploy, configure, and support Motorola's on-premise and cloud-hosted Emergency Call Handling (ECH) solutions for public safety customers, ensuring system implementation and post-cut support.
Role type
Senior Field Engineer (Public Safety Communications)
Builds
Emergency Call Handling (ECH) systems, 911 Equipment, and Computer Aided Dispatch solutions
Domain
Public Safety / Emergency Communications / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco switch configuration, IP product deployment, cloud connectivity troubleshooting, telephony (analog/PRI/SIP), Active Directory administration, server virtualization (VMware/Hyper-V), database server administration (SQL Server), Linux/Windows Server administration
Preferred skills
Cloud certifications (AWS/Azure), CompTIA Network+ and Security+, public safety application deployment experience, virtual machine deployment familiarity
Technologies
Cisco IOS, VMware ESXi, Microsoft Hyper-V, Microsoft SQL Server, Windows Server, Linux, Fortinet FortiGate, SBC, Active Directory
Responsibilities
Perform system configuration for hybrid cloud and SaaS-based ECH solutions; conduct site verification testing prior to production cut-over; troubleshoot connectivity between local infrastructure and cloud environments; support customer and channel partners during deployment; document solution changes and API integrations; resolve installation and quality issues; participate in Methods of Procedure (MOP) development for cloud migrations; assist in pre-contract presentations and negotiations
Seniority
Senior, hands-on IC with significant travel
