Floor Manager - Tommy Hilfiger, Roermond (m/w/d) (Evergreen)
Core
Lead store operations and team performance to drive sales, customer service, and brand standards for Tommy Hilfiger in a premium retail environment.
Role type
Senior retail floor manager (store operations)
Builds
In-store customer experiences and sales results for Tommy Hilfiger
Domain
Fashion retail / Luxury lifestyle
Required skills
People management, sales leadership, conflict resolution, operational execution, customer service excellence, data analysis, team motivation, loss prevention, visual merchandising collaboration
Preferred skills
Experience in premium/luxury brands, supervisory track record, adaptability to change, initiative
Technologies
Omni-channel systems, POS systems, store reporting tools
Responsibilities
Ensure efficient shop floor operations to maximize sales and service; support management with personnel, product, and merchandising functions; communicate daily sales goals and KPIs to staff; conduct shift debriefs and provide feedback; model best practices in service, operations, and loss prevention; achieve personal and team sales targets; manage customer complaints; analyze store reports to create action plans; manage store opening/closing procedures.
Seniority
Senior, hands-on IC