Floor Lead (Retail) (Part-time)
Core
Lead store operations, drive sales performance, and ensure exceptional customer service standards in a fine jewelry retail environment.
Role type
Senior retail floor lead (store leadership)
Builds
In-store sales, customer experiences, and operational efficiency for a global fine jewelry brand
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, sales performance management, inventory management, visual merchandising, POS systems proficiency, loss prevention, onboarding, conflict resolution
Preferred skills
Experience in high-volume retail, adaptability, critical thinking, organization
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Lead by example and validate customer experience quality, maximize KPIs (OPH, NPS, SPH, conversion), manage inventory and cycle counts, maintain visual merchandising standards, support order fulfillment and packaging, mitigate product loss, onboard and assess team members, handle escalations and cross-functional partnerships
Seniority
Senior, hands-on IC