Customer Care Supervisor
Core
Lead, coach, and develop a team of up to seven Customer Care Specialists to ensure high performance against service, quality, and customer experience standards.
Role type
Team Lead / Supervisor
Builds
Customer care operations and team capability (via careerplan.io/jobs/R624920-customer-care-supervisor-at-circlek)
Domain
Customer Service / Contact Center
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, coaching, data analysis, problem-solving, conflict resolution, process improvement, stakeholder partnership, operational accountability
Preferred skills
Bachelor's degree in business, 5-7 years in customer service/contact center, 2+ years in a supervisory role
Technologies
Microsoft Office, customer care technology
Responsibilities
Conduct one-on-one coaching and performance discussions, monitor team KPIs and identify trends, resolve escalated customer concerns, implement process improvements, support onboarding and development of new team members
Seniority
Mid-level, hands-on IC
