National Dispatching Lead | Field Services
Core
Lead dispatching and electronic workforce management for field services across multiple states, optimizing schedules and work order distribution.
Role type
Senior IC field operations lead (dispatch)
Builds
Efficient field service operations and customer appointment schedules
Domain
Water and wastewater utilities
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce management, dispatch operations, work order management, business intelligence reporting, mobile platform usage, data analysis, scheduling optimization, system administration
Preferred skills
Dispatch environment experience, enterprise asset management knowledge, routing optimization, automatic vehicle location familiarity
Technologies
Workforce management systems, work order management systems, enterprise asset management, routing software, automatic vehicle location, business intelligence reporting tools, mobile platforms, Microsoft Excel, web-based data systems
Responsibilities
Provide team leadership in dispatching and electronic workforce management; Develop understanding of customer service and dispatch software/hardware needs; Analyze operational reports to improve field efficiencies; Manage overnight auto-dispatch and same-day manual dispatch processes; Collaborate with local divisions on appointment scheduling and work order generation; Refine workload distribution programs and adjust personnel schedules.
Seniority
Senior, hands-on IC