Senior Workforce Scheduler
Core
Lead and optimize workforce scheduling for global teams and partner/BPO sites to ensure service level attainment and operational efficiency.
Role type
Senior Workforce Scheduler (Supervisory/Leadership)
Builds
Optimized global workforce schedules and resource allocation strategies
Domain
Financial Services / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workforce Management (WFM) expertise, global team management, scheduling software proficiency, leadership and coaching, data analysis, stakeholder management, process improvement
Preferred skills
Statistics, Computer Science, Mathematics, or Engineering background
Technologies
WFM tools, scheduling software
Responsibilities
Provide coaching and performance reviews for schedulers, oversee schedule creation and optimization, manage schedule bidding processes, partner with HR and Training to integrate development time, facilitate stakeholder meetings on schedule plans, conduct schedule simulations, analyze forecast vs. actual performance, identify staffing gaps, maintain WFM documentation, lead workforce optimization initiatives
Seniority
Senior, hands-on IC with supervisory responsibilities