Customer Service Specialist
Core
Manage customer orders, quotations, and commercial documentation for spare parts and field services in the packaging and paper industry.
Role type
Customer Service Specialist (Order Management & Sales Coordination)
Builds
Accurate order processing, timely deliveries, and smooth customer experiences for the Packaging and Paper Business Area.
Domain
Industrial Manufacturing (Packaging and Paper)
Required skills
Order processing, commercial documentation, ERP systems, CRM platforms, Incoterms, Letters of Credit, payment terms, stakeholder coordination, process improvement
Preferred skills
None stated
Technologies
ERP systems, Salesforce, Microsoft Office
Responsibilities
Receive and process customer orders through ERP; prepare quotations, invoices, and contracts; coordinate with sales, logistics, and operations; track order status and delivery schedules; verify payment terms and follow up on outstanding payments; respond to customer and internal enquiries.
Seniority
Mid-level, independent contributor