Systems Analyst II
Core
Support and enhance customer-facing applications (Customer Portal, SAP IS-U) for utility billing and customer service operations.
Role type
Systems Analyst II (Customer Applications)
Builds
Customer service and billing operations within an SAP IS-U environment
Domain
Utilities (Water/Wastewater and Natural Gas)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP IS-U, SAP Billing, SAP CRM, troubleshooting production systems, functional design specifications, change management, system health monitoring
Preferred skills
off-hours support, mentoring team members, cross-functional collaboration
Technologies
SAP IS-U, SAP Billing, SAP CRM
Responsibilities
Support, configure, and enhance customer-facing applications; Provide primary support for the Customer Portal; Support nightly badge processing; Monitor system health and resolve production incidents; Gather and document business requirements; Configure, test, and document system changes.
Seniority
Mid-level, hands-on IC
