Technical Customer Support Professional

US - CO, WestminsterFull-time$78k–$108k2026-10-22 → 2026-11-10

On-site

Core

Provide expert-level technical support for Tekla PowerFab software to structural steel industry clients, resolving complex workflows and influencing product quality.

Role type

Senior Technical Support Specialist (Software)

Builds

Tekla PowerFab software solutions for structural steel fabrication workflows

Domain

Structural steel fabrication / BIM software

Deliverable

client delivery

Required skills

Tekla PowerFab expertise, structural steel fabrication workflows, software troubleshooting, log analysis, technical communication

Preferred skills

Tekla Structures, Trimble Connect, SQL/ODBC, database fundamentals, IT/networking fundamentals, scripting (PowerShell)

Technologies

Tekla PowerFab, Tekla Structures, Trimble Connect, Salesforce, Jira, SQL, MariaDB/MySQL, PowerShell

Responsibilities

Provide expert-level troubleshooting via phone, email, and remote desktop; analyze application logs to diagnose issues; create instructional documentation and test new features; mentor colleagues and manage software bug/feature requests

Seniority

Senior, hands-on IC

About Trimble

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com.