Customer Service Specialist
Core
Key contact between commercial team and customers, managing order processing, inventory control, and customer inquiries for medical device products.
Role type
Customer Service Specialist (Order & Inventory Management)
Builds
Order fulfillment, inventory accuracy, and customer satisfaction for medical device clients.
Domain
Medical Devices / Healthcare Supply Chain
Required skills
Order management, Inventory management, ERP systems, ISO13485 compliance, Customer complaint resolution, Stakeholder communication, System troubleshooting
Preferred skills
Medical device industry experience, Continuous improvement mindset
Technologies
WOS, JDE, ERP systems
Responsibilities
Process orders from receipt to delivery and invoicing; Manage back-orders and ensure on-time delivery; Handle long-term consignment stock and inventory validation; Respond to and resolve customer inquiries and complaints; Collaborate with Logistics, Finance, and QA teams; Ensure customer files are updated regularly.
Seniority
Mid-level, hands-on IC