Technical Customer Support
Core
Act as the primary liaison between Stryker and customers to handle technical inquiries, troubleshoot product issues, manage returns, and ensure customer satisfaction.
Role type
Technical Customer Support Specialist
Builds
Customer support processes and product return workflows
Domain
Medical Devices / Healthcare
Deliverable
client delivery
Required skills
Troubleshooting, Product assessment, Returns management, System maintenance, Process documentation, Regulatory compliance knowledge, Data recording
Preferred skills
ISO 13485 experience, ERP systems proficiency, Continuous improvement initiatives
Technologies
Microsoft Office, ERP Systems, Technical Support and Returns (RPA) systems, Device tracking system
Responsibilities
Respond to technical enquiries and reported product problems, Maintain technical support and returns systems, Process material through decontamination area, Support Field Correction (recall) activities, Develop and maintain support procedures and checklists, Assist in generating returns trending reports
Seniority
Mid-level, hands-on IC