Service Specialist , Delivery execution
Core
Deliver exceptional customer support, resolve issues, and coordinate with vendors to ensure smooth operations of Valmet Salesforce applications.
Role type
Senior IC Salesforce Application Support Specialist
Builds
Salesforce applications and related systems for Valmet's pulp, paper, and energy industries
Domain
Pulp, paper, and energy industries; Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce admin/configuration, Apex, Flows, LWC, Triggers, IT service management (incident/problem/change), system integrations, release coordination, UAT coordination, vendor management
Preferred skills
ServiceNow, Jira, Flosum
Technologies
Salesforce, Apex, Flows, LWC, Triggers, ServiceNow, Jira, Flosum
Responsibilities
Address customer questions and troubleshoot issues, investigate complaints and escalate high-level problems, gather customer feedback to refine applications, maintain deep product knowledge to guide or train end users, coordinate releases and UAT, document implemented features
Seniority
Senior, hands-on IC
